Policies

Below are our standard policies to ensure a safe and smooth experience for all guests.

Our policies are designed to ensure a safe, smooth, and positive experience for all pets and their owners.

Requirements

  • Dogs must be at least 16 weeks of age

  • Dogs must be spayed or neutered after 6 months of age

  • Dogs must be friendly and able to safely participate in group play

Vaccinations

The following vaccinations are required:

  • Rabies

  • DHPP

  • Bordetella

Vaccination records must be uploaded to your client portal and approved prior to your pet’s first visit.

Behavior Evaluation

All dogs must complete a behavior evaluation prior to attending daycare or boarding.

  • Offered Saturday, Sunday, and Monday

  • Minimum stay of 3 hours

  • Pick-up is required between 1 PM and 3 PM

Pick Up

  • All guests are welcome to stay until close

  • Boarding pick-up after 1 PM incurs a half-day boarding charge

Drop Off

  • Drop-off ends at 1 PM daily

  • Lobby hours:

    • Monday–Friday: 7 AM – 7 PM

    • Saturday–Sunday: 9 AM – 5 PM

Earlier drop-offs are strongly encouraged to support a smooth transition into the group environment.

Reservations & Cancellations

  • Cancellation fees may apply depending on timing and circumstances

  • Repeated last-minute cancellations or no-shows may result in future requests being denied

  • Holiday reservations may require a deposit. Details will be provided at the time of booking.

Food & Personal Items

  • Food must be provided in pre-portioned meals, with treats included in the portions if desired

  • Please, no outside beds, blankets, toys or bowls; we’ll provide them

  • Please label all belongings clearly with your pet’s first and last name

Medications

  • Medications must be provided in a labeled, compartmentalized container

  • A medication form is required for each medication

  • Additional fees may apply for improperly prepared medications or those requiring special handling.

Safety

  • Dogs must arrive on a leash with a properly fitted collar or harness

  • Collars must include a quick-release buckle and identification tag

  • Activity monitoring collars (such as Fi collars) are permitted, but please, do not attach an Apple AirTag to your pet’s collar

We treat every dog as if they were our own and are committed to providing a safe, clean, and enriching environment during every visit.

Complete Policy List